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Top Questions
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No, the desktop applications in Creative Cloud, such as Photoshop and Illustrator, are installed directly on your computer, so you don't need an ongoing Internet connection to use them.
An Internet connection is required the first time you install and license your apps, but you can use the apps in offline mode with a valid software license. The desktop apps will attempt to validate your software licenses every 30 days.
Annual members can use the apps for up to 99 days in offline mode. Month-to-month members can use the software for up to 30 days in offline mode.
Your Creative Cloud files are stored on your desktop as well as on the Creative Cloud servers. If you cancel or downgrade your paid membership, you will still have access to all of the files in the Creative Cloud folder on your computer and via the Creative Cloud website.
Your account will be downgraded to a free membership, which includes 2GB of storage. If you’re using more than 2GB of storage, you will not be able to upload any new files to the cloud until the amount of online space used in your account drops below your allotted amount.
If you are over your storage limit, you have 90 days to reduce your online usage or you may lose access to some or all of your files saved on the Creative Cloud servers.
No, you can continue using your current version of the product as long as you have an active membership. You have flexibility on when and if you install a new release.
Students and teachers can purchase Creative Cloud at a discounted price. See the Students and Teachers plans page.
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Windows users: If you are on a Windows computer, see Install Adobe Acrobat Reader DC | Windows.
Installing Adobe Acrobat Reader DC is a two-step process. First you download the installation package, and then you install Acrobat Reader DC from that package file. You do not have to remove the older version of Reader before installing Acrobat Reader DC.
Before you install, always make sure that your system meets the minimum system requirements.
You need Mac OS X 10.9 or later to run Acrobat Reader DC. If your operating system is older,
you can install an earlier version of Reader. For step-by-step instructions, see Install an older version of Adobe Reader on Mac OS.
Note:
Not sure which version of Mac OS you have? Click the Apple icon in the upper-left corner of your screen, then choose About This Mac.
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Go to the Adobe Acrobat Reader download page and click Install now.
Note:
You need Mac OS X 10.9 or later to run Acrobat Reader DC. If you're running Mac OS X 10.8 or older, the Adobe Reader download page looks like this:
You can install an older version of Acrobat Reader. For instructions, see Install an older version of Adobe Reader on Mac OS.
When asked whether to save the .dmg file, select Save File.
Note:
If you do not see this dialog box, another window could be blocking it. Try moving any other windows out of the way.
Double-click the .dmg file. (If you don't see the Downloads window, choose Tools > Downloads.)
Double-click Install Adobe Acrobat Reader DC to start the installation.
When asked if you are sure that you want to open the file, click Open.
When prompted, enter your macOS user name and password.
In case you do not remember your password, refer the Apple document: https://support.apple.com/en-in/HT202860When you see the confirmation message that the installation is complete, click Finish.
Go to the Adobe Acrobat Reader download page and click Install now.
Note:
You need Mac OS X 10.9 or later to run Acrobat Reader DC. If you're running Mac OS X 10.8 or older, the Adobe Reader download page looks like this:
You can install an older version of Acrobat Reader. For instructions, see Install an older version of Adobe Reader on Mac OS.
Double-click the .dmg file. (If you don't see the Safari Downloads window, click Finder > (User Name) > Downloads.)
Double-click Install Adobe Acrobat ReaderDC to start the installation.
When asked if you are sure that you want to open the file, click Open.
When prompted, enter your macOS
user name and password.
In case you do not remember your password, refer the Apple document: https://support.apple.com/en-in/HT202860When you see the confirmation message that the installation is complete, click Finish.
Go to the Adobe Acrobat Reader download page and click Install now.
Note:
You need Mac OS X 10.9 or later to run Acrobat Reader DC. If you're running Mac OS X 10.8 or older, the Adobe Reader download page looks like this:
You can install an older version of Acrobat Reader. For instructions, see Install an older version of Adobe Reader on Mac OS.
When the file appears at the bottom of the browser, click the file. (If you don't see the file, choose Downloads from the Chrome menu.)
Double-click Install Adobe Acrobat Reader DC to start the installation.
When asked if you are sure that you want to open the file, click Open.
When prompted, enter your macOS user name and password.
In case you do not remember your password, refer the Apple document: https://support.apple.com/en-in/HT202860.When you see the confirmation message that the installation is complete, click Finish.
To see if other users are experiencing similar download and installation problems, visit the Acrobat Reader user forum. Try posting your problem on the forums for interactive troubleshooting. When posting on forums, include your operating system and product version number.
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